How our Service operates
An Overview of the CINDAR Process
- Order Placed
- Application Form Completed
Review Order
We review your order to determine whether it can be accpeted. In the event it cannot be accepted a refund is processed.
Facilitate Other Party
We acknowledge receipt of your Order. If it is indicated that assistance is required to encourage the Other Party to join proceedings, we will undertake this prior to issuing our Confirmation email. If the Other Party is still unwilling to participate after we have approached them, a refund is processed.
Send Confirmation Email
We send you an email from our Help Desk advising you that our Confirmation of your order has been made and inviting you to submit your further information to our Case Management system, Ella. At this point a contract has been entered into for the purchase of our services.
Dispute Resolution Agreement
Depending upon the process selected, we issue the Parties with a draft Agreement for signature. We also nominate a Project Neutral who will manage the matter going forwards.
Directions
The Project Neutral meets with the Parties on-line to discuss and agree the procedure and dates for the submission of documents.
Dispute Resolution Procecdure
The matter proceeds in accordance with the Project Neutrals Directions.
Recommendation/Settlement/Decision
The matter concludes with the issue of Recommendation, entering into a Settlement Agreement or by the issue of a Decision (subject to the procedure adopted). The matter is at this point closed.
The above is a simplified process map of how the CINDAR service operates. If you have any questions then please submit a ticket via the Help Desk and we will do our best to assist you.